Thank you for visiting and shopping at Salwana USA! 

DOMESTIC SHIPPING POLICY

Shipment processing time

All orders are processed within 3–5 business days of receipt. Orders are not processed or shipped from Friday, 2 PM EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be displayed at checkout.

For USPS FIRST CLASS (insured w/ tracking number): We offer $7.95 for a single item + $0.30 for each additional item.

For USPS PRIORITY MAIL(insured w/ tracking number): We offer $13.50 for a single item + $2.50 for each additional item.

*Free shipping in USA on orders of $70 or more if you use the code: LIBRE

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Salwana USA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

Salwana USA is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

INTERNATIONAL SHIPPING POLICY

We offer international shipping to Canada.

For USPS FIRST CLASS (insured w/ tracking number): We offer $23.50 for a single item + $0.50 for each additional item.
Approx. delivery 1-4 weeks

For USPS PRIORITY MAIL(insured w/ tracking number): We offer $50.00 for a single item + $0.50 for each additional item.
Approx. delivery 6-10 days

Your order may be subject to import duties and taxes (including VAT), which are incured once a shipment reaches your destination country.
Salwana USA is not responsible for these charges if they are applied and are your responsibility as the customer.

INCORRECT SHIPPING ADDRESSES AND REFUSED DELIVERY

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Salwana USA will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.